Download PDF How To Deal With Assholes: A Guide To Putting Up With Difficult People

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Contents:
  1. How To Deal With Jerks In The Workplace
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  3. How to Work With Assholes (Without Being One Yourself)

Of course, sounding the workplace jerk alarm is hard. After all, no one wants to bite the hand that feeds them, so often we do nothing about it. This could be a one-off customer or a repeat customer. If the customer cannot comply, explain you are going to have to end the interaction and notify a superior. So fall-back plans must be in place—such as supervisors available who are skilled at managing trouble callers; repeating the options available; or stating the time-limit policy on individual calls. The key is professionalism and a reliable level of consistency.

This person is employing your services, so you may have to deal with them for months or even years. I should fire you now! Mirror : I would be too, and I apologize for the misunderstanding. Inquire : We can do X by pm today; would that work?

How To Deal With Jerks In The Workplace

However, Taylor says that if their jerky behavior is fast becoming a toxic habit, then consider an in-person discussion with the client, and establish regular meetings. But what about when the jerk is a coworker? Might lose authority or projects? And the behavior may not even be directed solely at you.

A couple of years ago I was discussing a study of the habits of great musical composers when an audience member interrupted. Early in my career, I had let nasty people walk all over me. When a boss threatened to fire me for defending a colleague who was treated poorly, I said nothing.


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But this time, I was prepared: I had trained as a conflict mediator, worked as a negotiator and become an organizational psychologist. They might steal credit for your successes, blame you for their failures, invade your privacy or break their promises, or bad-mouth you, scream at you and belittle you.

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The natural response is to get defensive, but that only escalates the cycle of aggression. Take a classic study in which researchers recorded negotiators with different levels of skill.

Average bargainers ended up in three times as many defend-attack spirals as expert negotiators. The experts escaped the heat of the moment and cooled the other person down, too. It exudes good constructive intentions. Like the author tell us is a biographically based approach and not sustained by phycology studies or rigorous research.


  • Pin on Psychology: Topics & Inspiring Words!
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  • Think you have to put up with that jerk of a boss, client, or coworker? Think again..
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Mar 22, Nadia Brozovich rated it really liked it. Straight forward Very easy read.

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How to Work With Assholes (Without Being One Yourself)

Found some great advice and found it quite entertaining. Examples were helpful as were the exercises at the end of the chapters. There are no discussion topics on this book yet. About Philip Edwards. Philip Edwards. He is the editor of the New Cambridge edition of 'Hamlet' Books by Philip Edwards.

Bob Sutton: How to Outwit Workplace Jerks [Entire Talk]

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